Terms.
Two pages, written to be read. If a line here is unclear, tell us and we will rewrite it.
1. Who we are, and who you are
We are OFFICE LAB (CYPRUS) LTD, a private limited company registered in the Republic of Cyprus, registration number HE 498859, with its registered office in Paphos, Cyprus. In these terms, "we", "us" and "the lab" mean that company. "You" means the business that engages us. We work for businesses and organisations only. If you are a consumer buying for private use, these terms are not for you and we will say so before any work starts.
2. What we sell
Process optimisation, automation and Microsoft 365 work, sold either at a fixed price for a defined result or at a day rate for time. Every engagement starts with a written proposal that names what will be delivered, when, and for how much. Nothing in these terms promises a business outcome, a saving or a return; the proposal says what we build, and the sum for what it is worth is yours, made from your own numbers.
3. Looking is free
A first look at a form, a spreadsheet, an email chain or a process costs you nothing, and you keep whatever we find, whether or not you hire us. A fee only appears in a proposal, in writing, before any paid work begins.
4. Price and payment
Prices are in euro and exclude VAT unless the proposal says otherwise. Fixed-price work is invoiced 30 percent at the start and the balance on delivery, unless the proposal sets stages. Day-rate work is invoiced monthly in arrears. Invoices are due within 14 days of the invoice date. If an invoice is late, statutory interest under the EU late-payment rules applies from the day after the due date, together with the fixed recovery sum of 40 euro, without any reminder being needed. We may pause work while an invoice is overdue.
5. Your side of the work
You give us access to the systems, documents and people the proposal names, in the time the proposal names. You are responsible for the accuracy of the data you give us and for holding the licences for the software we build in. Where a delay on your side pushes the work back, the timeline moves with it and day-rate work already scheduled may still be charged.
6. Your tenant, your accounts, your card
Whatever we build runs in your Microsoft tenant, on your accounts. Where something has to be bought to make it work, a licence, a domain, a hosting plan, you buy it on your own card and in your own name. We hold admin access to do the work and we hand it back when we leave. We never hold your licences, your domain or your invoice hostage, and we never become the merchant of record for something you should own.
7. Who owns what
When the invoice for a deliverable is paid in full, you own that deliverable: the flows, apps, lists, scripts and documents we built for you. We keep ownership of the tools, templates, methods and know-how we brought with us and use across clients, and you receive a permanent, non-exclusive licence to keep using any of them that are embedded in your deliverable. Neither of us gets the other's trademarks or names.
8. Handover
Every deliverable comes with documentation and a walkthrough for the people who will run it. We show your team how it works until they stop asking. If you would rather we look after it, that is a separate agreement with its own price; it is never a condition.
9. Confidentiality and your people
What we see inside your business stays inside your business. We do not disclose your data, your processes or your commercial information to anyone, during or after the work, unless the law requires it. Where we work through your consultancy or IT firm for your end client, we do not pitch that client, we do not connect with their people, and when the project ends we still do not. We do not solicit your employees for twelve months after an engagement, and we ask the same of you.
10. Warranty and fixes
For thirty days after handover, we fix at no charge anything in a deliverable that does not do what the proposal says it does. Changes to what was asked for, changes in your systems, or changes made by others are new work, quoted separately. Beyond that, the work is provided as described, and we make no other warranty, express or implied.
11. Liability
Our total liability to you for anything arising from an engagement, in contract, in tort or otherwise, is limited to the fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential loss, lost profit, lost revenue, lost data or business interruption. Nothing in these terms limits liability for death, personal injury, fraud, or anything the law does not allow to be limited.
12. Ending an engagement
Either of us can end day-rate work with five working days' written notice; days worked are paid. Fixed-price work can be ended by either of us in writing; you pay for the stages delivered and for work in progress at the day rate in the proposal, and you receive everything built so far. Either of us can end immediately if the other is in serious breach and has not fixed it within fourteen days of being told, or becomes insolvent.
13. Data protection
Where we process personal data on your behalf inside your systems, we do so on your instructions as your processor, and our privacy page describes what we do with data you send us directly. If your engagement needs a signed data processing agreement, we sign one; ask for it in the proposal stage.
14. Force majeure
Neither of us is liable for a delay caused by something outside reasonable control, such as a platform outage at Microsoft or Cloudflare, an internet failure, or a public emergency, provided the affected party tells the other promptly and does what it reasonably can to limit the delay.
15. Law and disputes
These terms are governed by the law of the Republic of Cyprus. If something goes wrong, we talk first: either of us may ask for a meeting between decision makers within fourteen days, and most things end there. Anything that does not is decided by the courts of Cyprus, without prejudice to your right to bring a claim in your own country where the law gives you that right. The English version of these terms is the one that counts; any translation is for convenience.
16. The rest
If one line of these terms turns out to be unenforceable, the rest still applies. Neither of us can hand this agreement to someone else without the other's written agreement. These terms, the proposal, and any signed statement of work are the whole agreement between us, and they replace anything said or written before them.
17. Contact
Anything about these terms or a contract: legal [at] theofficelab.eu. We answer within one working day, in English or Dutch.